Refund policy

Returns

Every bag is printed after you order it, which means a returned item cannot be resold. So we do not ask you to send anything back.

If something is wrong

If your order arrives damaged, misprinted, or is not what you ordered, email us with your order number and a photo within 30 days of delivery. We will reprint and reship it at no cost, or refund you in full, whichever you prefer. You do not need to return the original.

If you simply do not want it

Email us within 30 days of delivery. Keep the bag. We will refund you to your original payment method within 5 to 10 business days. No return, no forms, no restocking fee.

What we cannot cover

- Requests made more than 30 days after delivery
- Damage caused after delivery, including normal wear or washing damage
- Orders delivered to an address entered incorrectly at checkout. We can reship to a corrected address at cost.

Cancellations

Orders can be cancelled free of charge before printing begins, usually within a few hours of ordering. Email us as soon as you can and we will catch it if we are able.

Exchanges

If you would rather have a different design, email us. We will refund the original and you can order the one you want. There is nothing to send back.

Contact

Email: projectcre8tivity@gmail.com. We reply within one business day.